Contact Us

Here at we aim to provide an outstanding level of service and always exceed your expectations. We hope you'll find the answer here to any question you may have. If not please feel free to contact us via:


The best way to contact us is via our message centre within my account (please note, you will need to login before you can send a message). We endeavour to respond to all emails within 1 working day. Using the Message Centre allows both you and our Customer Services Team to easily keep track of all your queries and orders in one place.

If you have any queries we have a list of Frequently Asked Questions below that will tell you how to use our site, order from us, start an account and track the progress of your order.

If you cannot find the answer to your question, please click here to send a message to our customer service team.

WRITE: Customer Service Department
Meridian House,
Gadbrook Park,
Gadbrook Way,

Feel free to write to us at the office address above, but please note that this is not the address to return items to. If you need to return a product to us, please contact Customer Service who will advise you how to proceed.


We are always looking for ways to improve and would love to hear your opinions. Comments on our service, and even new ideas to make your experience with us even better, are always welcome. You can let us know what you think by emailing our Customer Relations Team on

Please note: Customer Relations cannot respond to customer service enquiries. If you have a question about shopping with us, or about an order you have already placed, you can contact Customer Services using our online Message Centre. Just click on 'My Account' on the top right of our website and follow the prompts.

The Customer Relations Team opening hours are Monday-Friday 9am to 5pm.


If you would like to discuss working in partnership with The Hut Group or supplying your products to any of it's portfolio of websites please contact us on


Simply send an email attaching a current CV to


  1. Where is my order?
  2. How do I track my order?
  3. Can I amend my order?
  4. Can I cancel my order?
  5. How do I return an item?
  6. How do I use a discount code?
  7. What delivery options do you offer?


For any security related bugs or issues please email with all details of the issue.