The delivery date will be based on your selected delivery option at the checkout. Once we send you the first box, the next box will be dispatched the following month on the same day and so on until the subscription is cancelled.

Customers have 20 minutes from placing their order to cancel the subscription. Once we send you the first box, as you are on a rolling monthly plan, you will have until 48 hours before the next box is dispatched to cancel your subscription.

Please log into the ‘My Account’ page to contact our Customer Service team who will be happy to assist you with your cancellation.

If a cancellation is made 48 hours before the next box is dispatched but a box has been dispatched, then please contact our Customer Service team to arrange a return for a refund.

If you have received your box damaged, please contact Customer Service through your exante account to provide a photo of the order and a brief explanation as to the detail of the damage. Our Customer Service team will then be able to assist you and provide a suitable resolution.

Your refund or replacement will be issued as soon as we have had confirmation from our warehouse that your return has been received. We will then send an email to update you as to the action that has been taken and any expected timeframes.

If you receive an email detailing a payment problem against your subscription, please log into the ‘My Account’ area and check or update your payment information that you have provided us. Should you need any assistance with this, please contact our Customer Service team who will be able to resolve any issues.

If you have used a special offer or discount code on your subscription, please be aware that this discount will only apply against your first box. For any subsequent boxes, your subscription will revert back to full price.