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    Start your story with Exante today and join the 1,000,000+ people who have transformed their lives with us by heading over to our sign up page.

    It's simple to make changes to your details, whether it's your payment information, password or address book.

    Log-in to your account and you'll find all the options you need.

    There's no need to worry, we're DPA- compliant meaning we care about keeping your details safe.

    For more information, please visit our Privacy Policy page.

    Don't worry, by heading to the log-in page and selecting 'Forgotten your password' you'll be on your way to getting it reset in no time!

    If you don't want to receive our exclusive offers and promotions then you can log-in to your account and select the 'Email Preferences' option to make this change. 

    Don’t forget, you can choose to re-subscribe at any time!


    Ordering

    It's so simple! Exante has the UK’s largest range of low-calorie, high-protein meal replacement and weight management products. Whether you want to lose weight or tone up, we've got a range of flexible, easy-to-follow diet plans to suit you.

    All Exante stock depends upon availability. We want you to be able to order and receive the products you love effortlessly, so we'll always aim to let you know if an item is out of stock.

    Now and again there can be an unexpected delay, if so we'll get in touch to let you know.

    We’ll never stand in the way of you and your products so we make it easy to order online, we’ll even hold items in the basket for 60 minutes for you should you temporarily leave our page!

    Find the products you want and add them to the basket. You can either carry on shopping or checkout if you’ve got everything you need. 

    If you have any addresses or payment options saved to your account then these will automatically display in the checkout, making it quick and easy to complete the order. Otherwise you’ll need to enter the details manually.

    Check everything is correct and you’re good to go! We’ll send you an email as soon as the order is on its way.

    Yes! Click on the basket icon at the top of the page and you'll be able to see the item(s) you have in there so far. 

    Use the + button to stock-up on your favourite items, or the – button if you've selected too many. If you want to remove an item completely then click the x button.


    Our Customer Service team is always on hand to provide support and guidance. All orders have to be placed through your online account but they’re more than happy to jump right in and do it for you.

    Get in touch with them now via the 'Still need help?' section (below).

    Yes, you can select a delivery address at the checkout stage. Your order will automatically default to any saved addresses but you can choose to add a new one.

    We'll send you an email as soon as it's on the way! Or simply check your account to track it.

    Plus, we ship all items separately, making sure you get what you need as quickly as possible.


    Your account makes it easy to keep track of all your orders.

    Once you've logged in you'll see each individual order that you've placed with us. Select the one that you want and discover all the information you need. 

    We'll also send you an email as soon as it's on the way! 

    Your account will show any previous orders you've placed.

    Click on the order you want to view to find out more. If the order has been sent tracked then you'll be able to click through to track it from your account.

    The email we sent you regarding the dispatch of your order will also let you know when we expect the order to arrive.

    Not found the information you need? Send our Customer Service team a message while you're in your account.


    We're sorry to hear you want to cancel.

    Can we help with anything so that you don’t have to? You can contact our Customer Service team via the 'Still need help?' section (below).

    If not then select the order that you wish to cancel. You can choose to cancel individual items or the whole order. 

    We'll send you an email within an hour to let you know if the cancellation worked. 

    If it fails, this is because the order is getting ready to be sent. Items that are in stock are processed quickly so that we can aim to get products to our customers without delay.

    See our Returns Policy to help you get the order back to us instead.


    Once you've placed your order we cannot make any changes to it. 

    If you want to try and cancel so that a new order can be placed, then you'll need to log-in to your account

    Select the order you wish to cancel and you'll see that you can choose to cancel individual items or the whole order.

    We'll send you an email within an hour to let you know if the cancellation worked. Please don't place a new order until you hear from us.

    Don't worry, you can try and cancel the item in your account.

    You'll need to click on the item and choose the cancel option. We'll send you an email within an hour to let you know if it worked.

    If you can't cancel then you can send the item back to us. Refer to our Returns Policy to find out how.

    Need some more help? You can send our Customer Service team a message via the 'Still need help?' section (below).

    We're sorry that happened! We take pride in all our products.

    So that we can look into this for you, please contact us via the 'Still need help?' section (below).

    It'd really speed things up if you could find the information below before contacting us, don't worry if you can't though, we can help once you get in touch.

    1. Order Number

    2. Product Name

    3. Details of the fault

    4. Images that support the fault, if applicable


    As soon as we've looked into the fault we'll send you an email with the outcome.


    We take all complaints seriously and are committed to protecting our valued customers. 

    If you do have a concern regarding the quality of any of our products then please raise this with our Customer Service team via the 'Still need help?' section (below). 

    It'd really speed our investigation up if you could find the information below before contacting us-

    1. Order Number

    2. Product Name

    3. Batch Number

    4. Expiry Date

    5. Images where applicable

    6. A brief summary that details the actual complaint

    Please keep the product until you have spoken with our team who will advise whether or not we require it back for further analysis.


    We’re sorry to hear that, sometimes things can go wrong but don’t worry as we can help. Please send us a message via the 'Still need help?' section (below).

    We’ll need to know the following-

    1. Order Number

    2. Incorrect item received

    3. The correct item ordered

    As soon as we’ve looked into what’s happened we’ll send you an email with the outcome.

    We take pride in our products so we’re sorry to hear you’ve received your order damaged.

    Sometimes things can go wrong but don’t worry, as we can help. Please send us a message via the 'Still need help?' section (below).

    Please don’t throw the item away, we may ask for pictures of the damage to ensure we take measures to prevent it happening again.

    As soon as we know what’s happened, we’ll send you an email with the outcome.

    We ship items separately to make sure you get what you need as quickly as possible.

    Your dispatch confirmation email will list the items that have been sent. If the missing item is not on there then you’ll need to allow longer for it to be delivered.

    If the item has been sent, then send a message through via the 'Still need help?' section (below) to let our Customer Service team know and they’ll be happy to help.

    Payment and Discounts

    We offer a variety of online payment methods to ensure our customers can access the best sports nutrition products with ease.

    Visa

    Visa Debit

    MasterCard

    Maestro

    American Express

    Alipay

    One4all

    PayPal 

    Klarna

    You can select your preferred payment method at checkout. As we take fraud very seriously, you will face validation and authorisation by us and the card issuer.

    This is just so we can keep our customers safe!


    Any order placed for delivery outside of the UK could result in import duties and taxes (including VAT). 

    We recommend that you contact your local customs office for information as customs policies and practices vary widely from country to country.


    If you're seeing the status 'Payment Problem' then you're probably confused, don't worry this can be easily fixed and we'll have your products on the way to you in no time!

    Before re-entering any card details you'll need to make sure that the expiry date and billing address are correct. We also recommend checking funds in the account.

    If you've done all that and still can’t fix the problem then please contact our Customer Service team who'd be happy to help via the 'Still need help?' section (below).


    Once you place an order, the payment will show in your account as pending until we send the products to you. 

    The pending transaction is telling you that the payment is authorised to be taken.

    If you want to add new payment details then you'll need to do this at the checkout stage. 

    Your new card details will be saved once your order has been placed. This means that next time around you can order your favourite supplements with ease.

    We like to make things as easy for you as possible, including getting discount off your favourite meal replacement products.

    Once you’ve got all your items in the basket, then add your code in the box marked ‘Got a discount code? Enter it here’. Clicking ‘Use Code’ will apply the discount.

    If the code doesn’t work then you’ll need to check you’re not trying to use more than one offer, you can only use one per order. Please refer to the terms and conditions of an offer. 

    If you have any problems entering the code then you can contact our Customer Service team via the 'Still need help?' section (below).

    We're sorry to hear your code isn't working! To find out why you'll need to check the terms and conditions of the offer. 

    If the code isn’t being affected by one of the issues above then please contact our Customer Service team via the 'Still need help?' section (below).

    Earn £10 for every successful referral and your friends will get 30% discount!

    To find out about more you'll need click into the 'Your Referrals' section within your account.

    Delivery

    We send you an email as soon as your order is on the way so that you can find out when it will arrive.

    For tracked orders, use the tracking link provided in your email or located in your account to check where your order is.

    Have you checked for any delivery cards? Your parcel may have been left somewhere safe, such as with a neighbour or been taken to a local depot.

    Our Delivery Information page can give you more information and timescales.

    If you do need to report your order as lost then please contact our Customer Service via the 'Still need help?' section (below).

    All our delivery options can be found on our Delivery Information page.

    Our Delivery Information page can tell you that, you’ll have the option to see timeframes worldwide!

    It's possible yes.

    Any order placed for delivery outside of the UK could result in custom charges or import duties. The recipient of the parcel will need to pay any applicable charges prior to receiving their goods.

    As we don't have control over these charges we are unable to advise what the cost may be. 


    Don't worry, if your order cannot fit through the letterbox or requires a signature then you should receive a calling card.

    This card is from the courier and lets you know where your parcel is and how you can collect it.

    Returns and Refunds

    Please refer to our returns policy page for more information.

    If you still need help or have any further questions then our Customer Service team is on hand to help. You can contact them via the 'Still need help?' section (below).

    We try not to make things complicated for you, contact our Customer Service team via the 'Still need help?' section (below) and they’ll do the rest.

    You’ll need to tell them the reason for the return so they can choose the best option for you. 

    Please refer to our returns policy page for more information.

    We want all of our customers to enjoy their products so if you're not happy with your order then you can send it back to us.

    All we ask is that you let us know that you don't want the order within 14 days of receipt and make sure the products have not been opened.

    To get the order back to us safely please contact our Customer Service team via the 'Still need help?' section (below).

    They'll send you all the information you need, but you can also refer to our returns policy page for more information.

    As soon as we receive your order we'll review the reason for return and let you know what we plan to do next.

    You should receive an email to notify you of any action taken.

    Your refund should be returned to your account within 5 working days and we’ll send you an email to let you know it’s on its way!

    If you don't receive your refund and it’s been 10 working days since you received our email, then you'll need to contact our Customer Service team through your account.

    We want you to have peace of mind when deciding to purchase with us, so we have extended our returns policy to cover the festive period. 

    You will have until 31/01/19 to return any orders placed between 31/10/18-24/12/18.

    All we ask is that the item(s) are pristine. Meaning they are unopened, in their original packaging and any retail seals are unbroken.

    Please note that we do not refund postage costs for the return of an unwanted item or order. To arrange your return please log-in to your account to contact our Customer Service team.

    Website

    Please refer to our Terms and Conditions page.

    If you're having problems accessing the checkout or any part of our website, then please get in contact with our Customer Service team via the 'Still need help?' section (below) so we can fix this for you!

    Please refer to our Privacy Policy page.

    Diet Advice

    Yes! Our products can be incorporated into your everyday diet in whichever way works for you, or if you need a little more guidance, you can follow the Exante 800 or Exante 1200 diet plans. 

    Consumption varies on each product category and what diet plan you are following. To make it simple we’ve created a handy How It Works eBook that you’ll receive every time you place an order with us. You should receive your email within 24 hours of placing your order. It’s packed with information about our products, our diet plans and answers to our most frequently answered questions. Not received it? Simply contact one of our friendly customer service advisors who will be able to help. 

    A meal replacement is a shake, bar, soup or dessert designed to be a complete nutritional substitute for traditional food. Developed by our in-house nutritionists; each Exante meal replacement specially formulated to be high in protein, low-carb and enriched with over 27 vitamins and minerals. 1/3 of your NRV and perfectly balanced to give you everything your body needs.

    Total meal replacement diets or VLCD diets have been used in the UK for over 30 years. The limited amount of calories means that your body turns to its fat stores for energy, enabling you to lose weight quickly, naturally and safely. There has been a great deal of medical research into their effectiveness in reducing the risk of major weight-related diseases such as Type-2 diabetes and heart disease.

    Meal replacements are a delicious and convenient way to help you control your calorie intake and are expertly nutritionally balanced to ensure you consume all the essential nutrients you need. 

    With any diet it’s best to determine what your weight loss goals are so you can select the right diet plan to follow. Struggling to decide? Simply get in touch with our customer service team who will be able to point you in the right direction! When you’re ready to start make sure you take your measurements or a before picture so you can track your progress. Make it simple by planning your first week so you know what you’re going to eat each day. Finally join our private Facebook group to meet thousands of like-minded people who are also embarking on their Exante journey! 

    Exante 800 is a complete Meal Replacement or VLCD diet. Simply substitute your traditional meals for 3 Exante meal replacement products a day and add an additional 200 calories, reducing your calorie intake to around 800 calories. This can be a healthy 200 calories snack from our approved list or an additional Exante meal replacement product. 

    This plan is ideal for women with a BMI 25+ and men with a BMI 30+, who are looking to make a big lifestyle change to improve their health by losing weight with Exante.

    If your BMI is below this then why not check out our Exante 1200 diet plan,or 5:2 Diet? Please note that our VLCD plan is only suitable for those between the ages of 18-65. As with any change in diet, you should consult your GP before starting Exante 800.

    We always recommend transitioning to our Exante 1200 Diet Plan to maintain your weight loss after you have reached your goal. 

    The 5:2 Diet is an intermittent fasting plan. Traditionally, the plan involves 5 normal days of eating and 2 non-consecutive 'fasting' days, where you restrict your calorie intake. For more information, check out our 5:2 Diet Page.

    Customers following our Exante 800 plan reported losing an average of 2-5 stone* It is important to remember, everybody is different and your weight loss will be individual to you and your metabolic rate.

    Exercise is an incredibly important part of a healthy lifestyle. If following the Exante 800 diet plan, we recommend 20 minutes of light to moderate exercise each day. If incorporating Exante products into your everyday life or following our Exante 1200 diet plan, 1 hour 3-5 times a week is a great place to start! Check out our exercise section in our Health Hub for guidance or download one of our eBooks to get your started. 

    It's important that you drink at least 2-4 litres of water per day to make sure you stay hydrated and it will help make you feel fuller for longer.

    All of our Exante Meal Replacement Shakes are gluten-free. However, they are manufactured in a facility that produces products containing milk, soy, eggs, nuts and wheat.

    The simplest answer is to mix your shakes with 200ml of cold water. You can of course choose to mix them with milk for a creamier taste, however be mindful if you are on Exante 800 as this impacts your calories and therefore we would suggest sticking with water. The shakes also blend well with ice if you are more of a 'Frappe' lover! 

    No I’m afraid not. You’re going to need more calories so your baby develops properly and it’s advisable to avoid Vitamin A supplements in pregnancy (all our products contain Vitamin A). Weight loss in pregnancy should only be attempted under medical supervision, so speak to your midwife or GP about the best way forward. If you are currently following a meal replacement diet and find out you’re pregnant then you need to stop and return to conventional food. Your GP/Midwife can support you with advice on a healthy diet during pregnancy.

    Our Exante 800 VLCD plan is strictly no alcohol. We understand that sometimes life can get in the way and social occasions happen such as birthdays and Christmas make this difficult but we do advise to try avoid alcohol as this will kick you out of ketosis. For Flexi-Solution and 5:2 Diet, we always advise to avoid alcohol where possible as it can slow progress but if you do end up having a drink try to go for spirits and a diet mixer to keep the calories down. 

    We recommend weighing yourself once a week, preferably at the same time each week to track your progress. Don’t get too fixed up on the number on the scales, your measurements and clothing are the best tellers to your weight loss! 

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    Still need help?

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    Phone

    Call our Customer Service team on +44 (0)1618131494

    Open all hours between 10pm Sunday and 10pm Friday

    Saturday 9am to 4pm

    Sunday 10am to 2pm

    Please note we are closed on Bank Holidays.