Referral Scheme FAQ's

How does the referral scheme work?

Here’s how you can refer your friends to earn credit to spend on your next purchase:

  1. Head to your custom referral page here and sign in to your account.
  2. Click on any of the social media icons to share your unique code to your friends.
  3. Once your friend has completed their first order (over £15) we will send you an email to let you know that your £10 credit is in your account and ready to be spent.

Alternatively, your friend can insert your unique code at the basket where they will be asked to login to verify they are a new customer. Once they have created their account and they meet the introductory offer criteria they can proceed to checkout where they can get 35% off their first order over £15!*

*Please note, 35% offer applies to meal replacements and excludes accessories, diet plans and sale items. Minimum spend is £15.

*In order for the referrer to receive the £10 credit, their referee must have had confirmation about their unique code being valid for their purchase consequently triggering the 35% off. If the referee does not use their 35% off code, the referrer unfortunately won't qualify for their £10 credit reward. 35% off referral code cannot be used in combination with any other site discount codes.

How can I see how many friends I have referred and how much credit I have?

At the top of your account section we will display both the number of people you have referred and the amount of credit you have earned through the referral scheme. Additionally, you will be able to see the same information on your referral page.

How long does it take to receive my reward for a referral?

Rewards will be received within 24 hours after the dispatch date of your friend's order.

When will my awarded credit expire?

All awarded credit that you receive will expire after 12 months.

Will I receive any emails regarding the referral scheme?

When you are awarded credit, you will receive an email that will advise you how much credit you have earned.

Will I still get credit if my friend signs up using a different email address?

As long as your friend signs up for an account with either the referral link or your unique code, you’ll earn referral credit. The email address your friend uses to sign up with doesn’t need to be the same as the email address to which you sent the referral invitation.

If your friend receives multiple referrals from multiple senders, only the sender of the referral link used when they create their account will earn credit.

Can my friend still take advantage of the referral scheme if they have shopped with Exante before?

The referral scheme is only for new customers. However, if they have an account but haven’t shopped with Exante yet then they will still be able to take advantage of the scheme by using your referral link.

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